Frequently Asked Questions

Yes. Each Pair Is Carefully Handcrafted By Skilled Artisans. From Selecting And Cutting The Leather To Stitching, Finishing, And Polishing, Every Stage Receives Individual Attention To Detail.

Straven Uses Carefully Selected Premium Leather, Including Full-Grain Leather For Selected Styles. The Leather Is Chosen For Its Character, Durability, Texture, And Ability To Develop A Distinctive Appearance Over Time.

Selected Straven Styles Feature Hand-Painted Finishing Applied By Skilled Artisans. This Process Gives Each Pair Its Own Character, Depth, And Distinctive Finish.

Because Certain Finishes Are Handcrafted And Hand-Painted, Minor Variations In Color, Texture, And Patina May Occur. These Natural Differences Are Part Of What Makes Each Pair Unique.

Many Straven Styles Are Crafted Individually After An Order Is Placed. This Allows Our Artisans To Give Attention To The Construction And Finishing Of Your Pair.

Straven Focuses On Handcrafted Production, Carefully Selected Leather, Detailed Finishing, And Traditional Shoemaking Techniques. The Goal Is To Create Footwear With Character, Comfort, And Lasting Quality Rather Than Mass-Produced Uniformity.

Please Use Our Size Guide Before Placing Your Order. We Recommend Measuring Your Foot Carefully And Comparing Your Measurements With The Size Chart Rather Than Choosing A Size Based Only On Your Usual Shoe Size.

If You Are Between Sizes Or Unsure About The Best Fit, We Recommend Contacting Us Before Ordering. Our Team Can Help You Review Your Measurements And Select The Most Appropriate Size.

Absolutely. If You Are Unsure About Your Measurements Or Size Selection, Contact Our Team Before Placing Your Order So We Can Help You Make A More Informed Choice.

Premium Leather Can Feel Firmer When New. With Regular Wear, The Leather Gradually Adapts To Your Foot And Develops A More Personal Fit And Character.

Yes. Straven Offers Free Shipping On Eligible Orders. Please Review The Shipping Information Available During Checkout For The Most Accurate Delivery Details For Your Destination.

Handmade Production Can Take Approximately 8–10 Business Days For Applicable Styles. Because Each Pair Receives Individual Attention, Production Times May Vary Depending On The Product And Order Details.

Delivery Times Depend On Your Destination And Shipping Method. For Many Orders, Delivery Can Take Approximately 5–7 Business Days After Dispatch. Please Refer To Your Shipping Confirmation For Tracking Information.

Once Your Order Has Been Dispatched, Tracking Information Will Be Provided When Available So You Can Follow Your Shipment.

Contact Us As Soon As Possible If You Need To Change Your Order. Once Production Has Started, Changes May No Longer Be Possible.

Straven Accepts Returns In Applicable Situations, Including Items That Arrive Damaged Or The Wrong Item Being Received. Please Review Our Full Return Policy Before Placing Your Order For Complete Details.

Size Selection Is The Customer's Responsibility. Because Our Footwear May Be Crafted Individually, We Strongly Recommend Using The Size Guide And Contacting Us Before Ordering If You Are Unsure About Your Fit.

Please Contact Us As Soon As Possible With Your Order Details And Clear Photos Of The Damage. Our Team Will Review The Issue And Guide You Through The Appropriate Next Step.

Contact Us With Your Order Details And Photos Of The Product You Received. We Will Review The Order And Assist You With The Appropriate Resolution.

Keep Your Footwear Clean, Dry, And Away From Excessive Moisture. Use Products Designed Specifically For The Type Of Leather You Own And Follow A Gentle Cleaning And Conditioning Routine To Help Maintain Its Appearance.

Leather Footwear Should Be Protected From Excessive Water Whenever Possible. If Your Shoes Become Wet, Allow Them To Dry Naturally At Room Temperature And Avoid Direct Heat Sources.

Premium Leather Naturally Changes With Wear And Care. Over Time, Your Footwear Can Develop A Distinctive Patina That Reflects How You Wear And Maintain Your Pair.

Store Your Footwear In A Cool, Dry Place Away From Direct Sunlight And Excessive Heat. Allow The Leather To Rest Between Wears Whenever Possible.